Famu is not answering on WhatsApp

Why the WhatsApp assistant has not replied, or says it cannot answer, and what to do about each reason.

1. Open Integrations and look at the WhatsApp card. If it does not say Connected to your number, connect again — a link code lasts 15 minutes.
2. The card says your farm admin has paused or turned off WhatsApp for your farm? The assistant replies the same in the chat. Only a farm admin can resume it, under Users & Roles → WhatsApp.
3. "Your farm admin removed your WhatsApp access"? Ask them to tap Allow again for you.
4. "Your role can't use the WhatsApp assistant"? Ask a farm admin to tick WhatsApp assistant for your role on the Roles page.
5. On more than one farm? Send farm and pick the farm you meant — it answers for one farm at a time, and a farm whose admin paused it gets that reply.
6. It reads typed messages only for now. Type your question instead of sending a photo or voice note.
7. Still no reply at all? Famu can pause the assistant for everyone for a while. Your message still reaches Famu's team, who will answer you.